The present research aims to identify the depth of reflection attained by primary school teachers through the Critical Incident Technique (CIT) according to the categorisation of Lee (2005) and specific factors that could determine a higher level of reflection. For the first research phase twenty teacher semi-structured interviews were conducted.…

Children's school readiness implies their ability to adjust to the requirements imposed by school, to meet the teachers' criteria, to show progress in learning and to their abilities in general. The purpose of this research is to identify the critical incidents relating to children's school readiness. In the context of children's entry into…

Purpose: Despite the growth of theory and research on young English learners and the widely-recognized importance of critical incidents (CIs) in teachers' professional development (PD), little research has examined young-learner teachers' CIs. This study investigated the impacts of a PD course structured around CIs sharing/discussing on 14 L2…

Business schools are increasingly concerned about retaining and recruiting new students. We examine interactions among marketing students to consider their consequences on student satisfaction. This article's objective is to determine the drivers of satisfactory and dissatisfactory student-to-student interactions by employing a critical incident…

Purpose: The purpose of this paper is to advance a classification of satisfactory and unsatisfactory critical incidents of student-university relationships at German universities. Design/methodology/approach: Using the Critical Incident Technique (CIT), this paper reports the results of an exploratory study of 15 tertiary education students at…

This study investigated whether changes can occur on indicators of teachers' professional identity (TPI) when teachers and students share representations about what happens in class during an academic term. TPI is a process of constant negotiation between the different I-positions of teachers at the personal, social and cultural levels. The main…

This qualitative study explored educational leaders' conduct in self-reported critical incidents (n = 50). Incidents were analyzed for participants' orientations to self or others and professional values, and assigned to one of four position types: authority, equity, compliance, or strategy. The typology categorizes participants' ethical actions…

Despite the importance of reflection on critical incidents (CIs), there are only a few studies in ELT literature addressing English language teachers' CIs (Farrell, 2008). Accordingly, this study was conducted to explore and discuss how six in-service EFL teachers reflected on and reported their CIs. In so doing, the participant teachers reflected…

This research focuses on gaining a better understanding of how students negatively impact other students' classroom experience. More specifically, this research develops a typology of disruptive student behavior, including frequency of occurrence and the perceived magnitude of the disruption from a student perspective. Students also provide…

In a marketized environment, ESL providers, in common with other postcompulsory educational institutions, canvass student satisfaction with their services. While the predominant method is likely to be based on tick-box questionnaires using Likert scales that measure degrees of satisfaction, qualitative methodology is an option when rich data is…

In a time of economic turmoil, finding executive managers with high potential is increasingly important in the business world. Structural constraints (such as flexibility and reactivity linked to constant environmental change), and demographic trends (such as replacement of leaders who retire) are two challenges, among others, that companies have…

Purpose: This paper aims to report the results of a replication study of perceived managerial and leadership effectiveness within a Romanian public sector hospital, and to discuss the extent to which they are similar to and different from findings from equivalent studies carried out in two British NHS Trust hospitals. Design/methodology/approach:…

The purpose of this brief report was to develop a typology of relational turning point events between college teachers and students. Participants were 640 undergraduates who were asked whether they could recall a turning point with a teacher, and if so, to report the turning point event in detail. Analysis of the data yielded 6 large categories of…

Purpose: This paper aims to explore satisfactory and dissatisfactory student-professor encounters in higher education from a student's perspective. The critical incident technique (CIT) is used to categorise positive and negative student-professor interactions and to reveal quality dimensions of professors. Design/methodology/approach: An…

The authors investigated the strategies that helped or hindered 10 immigrant women workers to do well with change that affected their work. A total of 182 incidents were extracted and grouped into 9 categories: personal beliefs/traits/values, taking action, skills/education, personal challenges, self-care, relationships/support,…