Based on four maxims of Grice's cooperative principle framework, a small-scale study is conducted to examine the communication strategies employed by experienced ground service staff. Data have been collected from questionnaires and in-depth interviews with Chinese domestic airlines' ground staff. This study identifies that the communicative…

A study analyzed the use of third-party credibility as a deliberate and systematic public relations strategy to regain credibility for an organization faced with public hostility. Four types of third-party usage are: citizen participation, outside investigation, adversarial advocacy, and employee dissemination. Third-party credibility as a public…

Two factors are important in understanding heckling. First, heckling is a negative comment on the speaker. This negative feedback tends to lower speaker effectiveness. Second, the relationship between the heckler and the audience member is important. If the audience member sees himself as more closely aligned to the speaker, heckling will increase…

The paper develops a theory of costly communication in which the sender's and receiver's motivations and abilities endogenously determine the communication mode and the transfer of knowledge. Communication is modeled as a problem of moral hazard in teams, in which the sender and receiver select persuasion and message elaboration efforts. The model…

Patient noncompliance with medical advice is of major concern to physicians. Although many do not consider compliance their responsibility, research studies indicate that physicians can control many of the variables influencing compliance. Physicians' verbal and nonverbal communication habits that convey directiveness, coldness, complexity, and…

A study examined whether teacher efficacy affects the relationship between the teachers' perceptions of the school principal and the perceived communication conflict strategies teachers use when they disagree with the principal. To test this relationship, 830 questionnaires were distributed to public school teachers in six school districts across…

Drawing on personal observations and on a study of patient reactions, this paper considers the problem of doctor/patient communication failure in the inner city clinic. It first discusses the role of dialect variation in communication failure, causes of communication failure in the medical interview, factors contributing to doctor/patient…

A model of the generation of initial trusting attitudes toward groups by individuals who were not members of those groups was developed from the literature on interpersonal trust. The model proposed that perceptions of situational threat would be preconditions to the saliency of trust as a concept. Given that trust was a salient concept, the model…

This collection of abstracts is part of a continuing series providing information on recent doctoral dissertations. The 25 titles deal with a variety of topics, including: (1) persuasive messages and the hearing impaired; (2) the judicial speeches of Cicero; (3) the rhetoric of employment interviews; (4) doctor/patient communication; (5) black…