A first step toward thinking about job design issues involves consideration of three questions. They are (1) what kinds of changes occur when electronic tools are adopted in the workplace?, (2) whose jobs change and how?, and (3) who plays a role in job design? Answers can be drawn from data and observations from two Rand Corporation studies…

The potential employment impact of office automation is the topic of the study described in this book. The study reviews trends in clerical employment over the last 30 years in a search for evidence of the impact of changes in process technology on clerical employment levels. Specifically, it examines clerical employment trends from 1950 to 1980…