This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were…

Examines the characteristics of management information systems and their impact on decisions of senior library managers. The organizational feasibility of such systems is discussed in terms of four key components--economic, technical, structural, psychological--that are related to libraries in general and senior management decisions in particular.…

Identifies the lack of an effective comprehensive management information system (MIS) as one major impediment to effective library administration and outlines a proposal for the development of a system based on a total systems approach, which would be made available to subscriber libraries through a network system. Twenty-three references are…