Emergency response services are vital for enhancing public safety by safeguarding the environment, property, and human lives. As frontline members of these services, 9-1-1 dispatchers have a direct impact on response times and the overall effectiveness of emergency operations. However, traditional dispatcher training methods, which rely on…

Purpose: PowerPoint presentations have changed representations of knowledge. They represent a social transformation process of communication which is also reflected in social-studies classrooms. Thus, it is important to examine not only how students hold presentations but also to explore the construction of knowledge through presentations: What…

In Dubai, traffic accidents kill one person every 37 hours and injure one person every 3 hours. Novice traffic accident investigators in the Dubai police force are expected to "learn by doing" in this intense environment. Currently, they use no alternative to the real world in order to practice. This paper argues for the use of an…

This study investigated the social network structure of booking officers at the Honolulu Police Department and how the introduction of an online discussion tool affected knowledge about operation of a booking module. Baseline data provided evidence for collaboration among officers in the same district using e-mail, telephone and face-to-face media…

An analysis of the introduction of computers into the New York City Police Department through intensive, structured interviews with personnel in 15 administrative offices and advice from computer experts led to the formulation of seven principles bearing on the success of computerization. The seven principles are as follows: (1) detailed planning…