This study investigates how reference staff at two libraries balance teaching with resource delivery in live chat reference. Analysis of 410 transcripts from one week shows that one library tends to deliver more resources from a wider range of database suggestions, to take more time in chat interactions, and to incorporate more teaching behavior…

This publication provides a quality framework to provide a structure for external review of Modern Apprenticeship off-the-job training.? The indicators in this framework are arranged under three key principles, addressing five questions which Education Scotland is adopting for evaluation purposes. These are underpinned by a wider principle on the…

This research project explored how academic and professional personnel work together in new ways to deliver the best possible student experience. The project analysed why certain models of good working practice seemed to work well. The research investigated: how the change management process was perceived and managed by key stakeholders; the role…

Research has found that approximately one-third of undergraduates transfer from one college to another and that transferring is becoming increasingly common. In this study, the authors focus on the transfer credit process, researching how academic credit is evaluated and when in the enrollment process students receive a degree-specific transfer…

Background: Typically people with intellectual disability have small, highly restricted social networks characterized by interactions with other people with intellectual disabilities, family members, and paid workers. The goal of "inclusion" has been central to policies that have shaped services over the past 30 years. It is an ill…

Surveyed 400 public and private small (less than 5,000 students) colleges to examine their delivery of counseling and psychological services. Results are discussed for program organization, administration, staffing, delivery systems, most frequently provided services, and services ranked most important. (MCF)

This national survey sought to determine which service providers work with young children with visual impairments, characteristics of the children served, provider roles and responsibilities, and the professional competencies they consider important. Findings emphasized the need for knowledge about and competence in cultural and linguistic…

A sample of 103 intervention outcome studies was considered to confirm best practices for intervention for challenging behavior in persons with intellectual disability and acquired brain injury and to establish service conditions associated with its effectiveness. Evidence supports the effectiveness of behavioral interventions. Problems with…

Part of a volume which explores current issues in service delivery to infants and toddlers with handicapping conditions (ages birth to 3), this chapter discusses issues relating to staffing of early intervention programs and reports the results of a study designed to clarify the staffing and teaming options currently used by selected intervention…

A guide for the management of computer services in Ohio universities is given to enable university administrators to better plan the initiation and development of computer services and to provide criteria to measure the adequacy of their present services. The information contained is applicable to all universities and emphasizes the variety of…

Presented is an informal report of a 3-year early intervention project for young handicapped children in Michigan, a part of the Handicapped Children's Early Education Program, sometimes referred to as the First Chance Projects. Sections cover the following topics, an overview of the project; identification and screening; the service delivery…

A study of 611 occupational therapists investigated the impact of inclusion on public school occupational therapy. The respondents indicated that inclusion did impact service delivery and the skills of students with disabilities. Responses to the questionnaire also indicated active involvement in inclusion planning and collaborative intervention…

Draws together the results of seven studies that investigated factors influencing the effects of service quality in community-based residential services for people with severe mental retardation. Results found that quality of staff and resident activity is dependent on an interaction between the structure, orientation, and procedures followed…

An instrument was developed to obtain data relevant to why minorities with developmental disabilities drop out of the service delivery system in Wisconsin. The questionnaire, after being pre-tested and revised, was sent to agencies, organizations, and schools, and to individuals with developmental disabilities who agreed to participate in the…

A study examined the roles of 15 school speech-language pathologists (SLPs). The SLPs and resource teachers demonstrated similar types of language instruction. Oral language and speech were clearly specialty domains of the SLPs. The SLPs were also distinctive in terms of the instructional framework and service delivery structure. (Contains…