Examines the effects of pictures (screen captures and input devices) on documentation for older novice computer users (aged 26 to 69 years). Argues that screen captures help reduce memory load and support visual scanning for older users. Finds no support for the prediction that the presence of pictures would make some manuals more effective than…

Describes software for displaying documents on computer graphics screens which provide the opportunity for interactive user interfaces. Based on a software system called Guide, this new approach relies on advances in hardware, such as the CD ROM, and can be used in the front end of a document retrieval system. (Author/LRW)