Software, particularly spreadsheet software, is ubiquitous in the financial services workplace. Yet little is known about the extent to which universities should, and do, prepare graduates for this aspect of the modern workplace. We have investigated this issue through a survey of financial services employers of graduates, the results of which are…

The role of universities in preparing students to use spreadsheet and other technical software in the financial services workplace has been investigated through surveys of university graduates, university academics, and employers. It is found that graduates are less skilled users of software than employers would like, due at least in part to a…

A survey of 2,021 Nevada employers received 1,124 usable responses indicating significant differences in their interest in adult basic education services. Larger organizations were more interested (57% of those with more than 500 employees). They were most interested in methods to encourage attendance and in availability of information about…

Attention has been focused on whether U.S. competitiveness in a global market can be sustained if the work force has deficient reading skills. The U.S. Department of Education estimates that 90 million adults (50 percent of the adult population) do not have the literacy skills they need to function in society. These persons have limited reading…

Many studies and much "common knowledge" in the United States today decry the quality of the work force and the "basic literacy needs" of today's and tomorrow's workers. Widespread concern exists that U.S. workers are ill-equipped to compete in the global marketplace and that schools and vocational programs are failing to keep pace with changing…

Basic skill assessments of 109 employees in five small manufacturing businesses revealed that 84% needed additional training in one or more areas. Applied skills needed more remediation than academic skills. Employers expected return on investment in terms of profitability, productivity, and flexibility. Some workers were affected by negative past…

A study examined the demand for basic literacy and numeracy skills in the workplace in England and Wales. Surveys were administered to 73 Training and Enterprise Councils and covered approximately 1.3 million jobs below the professional and technical level in 24,000 establishments. Skills were summarized by six broad occupational categories:…

The use of groups in both the workplace and schools has been increasing. In the workplace, groups reflective of a growing trend toward worker participation in management have been variously referred to as self-managing work teams, self-directed work groups, quality circles, autonomous work groups, and cross-functional teams. Schools have used many…

A Canadian study explored the economic benefits of improving literacy skills in the workplace from the perspective of both employers and employees. The Conference Board identified and measured these benefits by conducting a survey of 40 employers, as well as by analyzing data gathered in the International Adult Literacy Survey. The study found…

An organizational needs assessment (ONA) process was developed to gather information about the basic skills upgrading needs and issues in the Division of Residence Operations of a state university. Forty-four participants from management, union leadership, and all job levels in the university's custodial and maintenance departments participated in…

A literature search revealed various definitions of literacy and various theories about how basic skills relate to occupational skills. For example, literacy was said to be defined within the context of a society and was often measured in society, rather than in isolation. Alarms were sounded about the many people in the United States who lack…

This report summarizes the proceedings of a 1-day conference on employment and training needs of the 1990s. Information summarized includes background and purpose, design and methodology, keynote speaker and presentation, synthesis of small group work, and implications and future community actions. The keynote speaker, Anthony Carnevale noted that…

The 1990 U.S. Department of Labor Survey (DOL) of Workplace Literacy (WL) assessed the WL levels of applicants eligible for Job Training Partnership Act (JTPA) training and of job seekers in Employment Service/Unemployment Insurance (ES/UI) programs. Data from the survey, including WL proficiency scores and data concerning respondents'…

A study examined the nature and extent of adult literacy needs in the American labor force. Data for the study were collected from a review of the literature, site visits to nine industry-based training programs, and consultation with a technical panel of experts. Input from company managers, instructors, and trainers familiar with the…

A study examined the roles of literacy and teamwork in an automotive parts manufacturing company that was restructuring to implement a "high-performance" model of team organization, worker responsibility for quality control, and a pay-for-knowledge compensation system. The study focused on the formal and informal educational practices from which…