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Samson, Sue; Granath, Kim; Alger, Adrienne – College & Research Libraries, 2017
This journey-mapping pilot study was designed to determine whether journey mapping is an effective method to enhance the student experience of using the library by assessing our services from their point of view. Journey mapping plots a process or service to produce a visual representation of a library transaction--from the point at which the…
Descriptors: Pilot Projects, Student Experience, User Satisfaction (Information), Library Research
Tunon, Johanna; Ramirez, Laura Lucio; Ryckman, Brian; Campbell, Loy; Mlinar, Courtney – Journal of Library & Information Services In Distance Learning, 2015
A formative program evaluation using Stufflebeam's (2010) Context, Input, Process, Product (CIPP) model was conducted to assess the use of digital badges for tracking basic library instructional skills across academic programs at Nova Southeastern University. Based on the evaluation of pilot library modules and Blackboard Learn's badges…
Descriptors: Information Literacy, Certification, Portfolios (Background Materials), Formative Evaluation
Loo, Jeffery L.; Dupuis, Elizabeth A. – College & Research Libraries, 2015
This article presents a qualitative evaluation methodology of academic departments for library organizational learning and library enhancement planning. This evaluation used campus units' academic program review reports as a data source and employed collaborative content analysis by library liaisons to extract departmental strengths, weaknesses,…
Descriptors: Departments, Needs Assessment, Qualitative Research, Library Research
Missingham, Roxanne; Zobec, Helena – Australian Library Journal, 2012
Demonstrating the value of library and information services has been a theme in library discussions in recent years. The application of many different approaches to evaluation has waxed and waned together with the development of theories of evaluation across the humanities and social sciences. Over the past two decades research and activity on…
Descriptors: Research Libraries, Library Services, Foreign Countries, Library Materials
Battley, Belinda; Wright, Alicia – Journal of Archival Organization, 2012
Regular evaluation of archival reference services is essential to ensure that users have appropriate access to the information they need. Archives New Zealand has been measuring customer satisfaction for many years using self-completion questionnaires but recently trialed two new methods of evaluation, using external research companies. One…
Descriptors: Library Services, Foreign Countries, Reference Services, Library Research
Jurczyk, Eva; Jacobs, Pamela – portal: Libraries and the Academy, 2014
This article discusses a project undertaken to assess the journals in a Big Deal package by applying a weighted value algorithm measuring quality, utility, and value of individual titles. Carried out by a national library consortium in Canada, the project confirmed the value of the Big Deal package while providing a quantitative approach for…
Descriptors: National Standards, Measurement Techniques, Quality Assurance, Use Studies
Walsh, Andrew – Journal of Librarianship and Information Science, 2009
Interest in developing ways to assess information literacy has been growing for several years. Many librarians have developed their own tools to assess aspects of information literacy and have written articles to share their experiences. This article reviews the literature and offers readers a flavour of the methods being used for assessment:…
Descriptors: Information Literacy, Case Studies, Library Research, Evaluation Methods

Fraser, Bruce T.; McClure, Charles R. – portal: Libraries and the Academy, 2002
Discussion of the ARL (Association of Research Libraries) E-Metrics project focuses on understanding how academic libraries might specify, produce, and assess institutional outcomes. Offers a framework for approaching the outcomes assessment process and suggests that multiple approaches to assessment are needed for an assessment of libraries in…
Descriptors: Academic Libraries, Evaluation Methods, Evaluation Needs, Higher Education

Thompson, Bruce; Cook, Colleen; Heath, Fred – portal: Libraries and the Academy, 2001
Explores the number of dimensions needed to measure users' perceptions of library service quality based on data from the ARL (Association of Research Libraries) LibQUAL+ project. Results were consistent with a view that a single set of scores is one reasonable way to characterize user perceptions of library service quality. (Author/LRW)
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Library Research
Shim, Wonsik; Kantor, Paul B. – Proceedings of the ASIS Annual Meeting, 1999
A complex tool, data envelopment analysis (DEA) was used to evaluate the relative efficiency of major academic research libraries that are members of the Association of Research Libraries (ARL). Results of a two-year base line study using traditional measures taken from 1995-96 ARL statistics are reported. (AEF)
Descriptors: Academic Libraries, Data Analysis, Evaluation Methods, Higher Education

Crawford, Walt – Information Technology and Libraries, 1987
Reports the design, methodology, and results of a research project which examined the effectiveness of bibliographic displays produced by online catalogs. A means of testing displays against several hundred thousand records at a reasonable cost and using that to test several display possibilities is described. (CLB)
Descriptors: Citations (References), Comparative Analysis, Computer Software, Evaluation Methods
Kantor, Paul B.; And Others – 1995
This is the final technical report (in three parts) of a 15-month long project to study the costs and value of library functions at five major research libraries. Twenty-one services or service aspects were studied, and numerous measures of the importance or benefit of the service to the users were made. These measures were studied together to lay…
Descriptors: Classification, Costs, Evaluation Methods, Information Services
Beeler, Richard J. – 1975
The University of Denver Libraries employed SCORE (Service Components Reliability and Efficiency), a cost analysis technique, to measure effectiveness and cost of reference activity. This report examines the results and the problems encountered in application of this methodology. A reference model, designed as a flow chart, was developed by…
Descriptors: College Libraries, Cost Effectiveness, Evaluation Methods, Libraries

Martyn, John; Cronin, Blaise – Journal of Documentation, 1983
Report on study to consider ways in which research effectiveness could be assessed outlines possible approaches (cost-benefit assessment, citation analysis, publications, real-time tracking study, case study, take-up survey, audience research panel, penetration study). Appropriateness of approaches is discussed in relation to projects funded by…
Descriptors: Classification, Evaluation Methods, Foreign Countries, Library Research

Kantor, Paul B. – RQ, 1981
Discusses the results of an analysis of the reference process in which behavioral outcomes were distinguished from the causal factors that inhibit the delivery of reference service. Data on reference services in 16 libraries are analyzed and presented in five figures and three tables. A 26-item reference list is included. (JL)
Descriptors: Evaluation Methods, Librarians, Library Collections, Library Research