Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)

Continuing education is needed for professionals in the library and information science areas so that they may provide the best possible service in a time of expanding knowledge and information delivery systems. The Continuing Library Education Network and Exchange (CLENE) is proposed as a result of a nine-month study completed for the National…

Although Spanish interlibrary loans (ILL) have increased from 100 to 525 per 100,000 inhabitants, there are still many problems to resolve. Examines a plan developed by the Consejo Superior de Investigaciones Cientificas (CSIC) Library Network to improve ILL services. Provides a comparative analysis of ILL services from 1992-1995. Includes charts…

Describes an ACRL (American College and Research Libraries) project that utilized the electronic conferencing facility of BITNET to provide a system of mentoring for academic librarians conducting research. Results of an electronic mail survey of participants that examined experience levels, attitudes, problems, and communication patterns are…

Summarizes the effects OhioLINK, a networked patron self-initiated interlibrary borrowing system, has had on the traditional interlibrary loan (ILL) department at Miami University (OH). Finds Miami's lending to 11 other schools decreased 13% and filled photocopy requests increased 17% while Miami's borrowing increased less than 2%, filled loan…

Questionnaires were mailed to all 1,010 Illinois public school districts to collect data on general aspects of the districts and of the school library media program, program staff and materials collection, cataloging, accessibility, audiovisual resources and services, financial expenditures and affiliation with ILLINET (Illinois Library and…

This report presents the research and findings of the 16-member Task Force on the Role of the Special Library in Nationwide Networks and Cooperative Programs. Four working groups studied the following issues: constituencies; network legislation; benefits, barriers, and constraints to and from special library participation in networks; and the…

The DIALIB Project was a 3-year experiment that investigated the potential of the public library as a "linking agent" between the public and the many machine-readable data bases currently accessible via the telephone using online terminals. The study investigated the following questions: (1) Is online search of use to the patrons of a…

This is the final report of the evaluation of the DIALIB project--an investigation of the public library as a linking agent to major scientific, educational, social, and environmental data bases. The report is presented in seven sections and four appendices as follows: Section I provides an introduction to the study and a brief summary of the…

This investigative study, through a questionnaire survey, was conducted to determine if public libraries in Ohio saw a need for library programs/outreach to the homeless, and if, indeed, any libraries had a structured program to serve the special needs of the homeless population. One library from each Ohio county was selected through systematic…

An initial survey of medical information resources in New South Wales, Queensland, and Victoria, Australia, reveals a lack of adequate collections, insufficiently trained staff, few formal lines of communication between service providers, and paucity of mechanisms to ensure user awareness of available services. Detailed proposals are provided for…

Reviews the literature on cataloging expertise and expert systems and describes a case study of cataloging staff at the National Agricultural Library. Results are reported in the areas of networking patterns of expertise, including levels of expertise; and transformation of expertise from private to public knowledge and between individuals. (24…

This SPEC Kit, published six times per year, examines how Association of Research Libraries (ARL) libraries have structured themselves to identify networked information resources in the market, to evaluate them for purchase, to make purchasing decisions, to publicize them, and to assess their continued utility. In the summer of 1999, the survey…

The Association of American Universities (AAU) Research Libraries Project was designed to involve universities in the process of shaping the new electronic environment faced by research libraries. The project has engaged university expertise to develop recommendations for action at the national and institutional levels to assure that the…

This publication describes the results of a 1992 survey of Association of Research Libraries member libraries to determine the extent to which they are becoming virtual libraries, i.e., libraries in which computer and telecommunications technologies make access to a wide range of information resources possible. Areas covered by the survey included…