This study investigates staffing competencies and collaboration for electronic resource management (ERM) in public and private university libraries in Ghana. Interviews were conducted with twenty-four library staff from two public and two private universities and three consortium executives. The findings revealed similarities and differences in…

Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…

The automation of a library that basically aims at improving the management of the library's resources and increasing access to these same resources by users has caught on so well in the western world that virtually all academic libraries in that part of the world have automated most of their services. In Africa, however, several challenges are…

Electronic communication technologies continue to change the landscape of reference services. For many users, virtual communication is the preferred means of conversing. Synchronous virtual reference, similar to other synchronous means of communication, is an important method for reaching students and for providing teaching and learning…

This investigation of computer anxiety as one of the components of resistance to technology among staff in academic libraries focused on its effects on: (1) their level of participation in a library computer literacy program; and (2) their attitudes toward library automation and computers in general. To measure computer anxiety, the Computer…

Based on the document "Final Report on the Study to Develop a Library Automation Blueprint for the New Jersey Library Network" (December 1987) and the reaction to it by the New Jersey library community, this plan was produced to guide the New Jersey State Library in meeting the goal of developing one statewide database containing the holdings…

Describes a study that used a staff development program on computer technology to examine computer anxiety and other factors related to resistance to computers among library personnel. The discussion covers determinants of computer anxiety that were identified and the effects of anxiety on workshop participation. (16 notes with references)…

Indiana State Library staff were surveyed before automation planning and staff development committees were created to determine their reactions to automation and their expectations of online catalog and circulation system. Second survey a year later revealed more staff involvement and more positive attitudes than first study. Both questionnaires…

The Wayne State University Libraries began to explore the potential uses of microcomputers when an Apple II was acquired in 1982 with the intention of encouraging staff members to learn how to use it and to explore possible uses it could have for library operations. The positive response of the staff to the prospect of learning more about…

This publication reports results of a survey of 83 ARL (Association of Research Libraries) member libraries that examined the decision making process in migration from one automated library system to another. Data are reported on planning; implementation; workflow redesign; and training, publicity, and evaluation. Supplemental materials include:…

Describes the management approach used to introduce new technologies in an academic library and the success of this approach. The management of change is discussed in terms of communication between management and personnel; management style; development of a system; staff development; and sensitivity to staff reactions and needs. (CLB)