Measurements of materials and library operations were carried out in five public libraries and an observation study of staff work was conducted in the Hawaii State Library. The goals of this phase of the larger state study included testing and modification of measures to ensure their applicability to public libraries in the state, and the…

The development of a mathematical model of the Illinois Library and Information Network (ILLINET) is described. Based on queueing network theory, the model predicts the probability of a request being satisfied, the average time from the initiation of a request to the receipt of the desired resources, the costs, and the processing loads. Using a…