Examines the issue of OCLC benefits for special libraries in terms of find rates and suggests that special libraries consider OCLC participation when find rates are low. (FM)

Discusses the results of an analysis of the reference process in which behavioral outcomes were distinguished from the causal factors that inhibit the delivery of reference service. Data on reference services in 16 libraries are analyzed and presented in five figures and three tables. A 26-item reference list is included. (JL)

Reports a computer assisted index emphasizing expanded subject access to the reference collection of the Iowa State University Library. The index displays abbreviated length records and complements existing catalogs. Limitations of subject access and a system for assigning subject descriptors are discussed. (Author/RAA)

This article derives from a review of key challenges confronted by libraries that are actively investing in online collections and services. Conducted in the first instance to help refine programmatic goals of the Digital Library Federation (DLF), it took account of digital library developments, successes, needs, and challenges perceived by…

Data from 44 respondents in a survey of the 50 largest academic members of the Association of Research Libraries and the four largest black university libraries are analyzed in this report on reference services. Included in the analysis are data on reference and directional transactions collected by the fall 1976 LIBGIS survey for the institutions…

This 1974/75 survey with a follow-up study in 1980 assembles data on the management and use of vertical file (VF) collections in the 18 libraries of the City University of New York. Results of questionnaires sent to 188 reference department heads or reference librarians show that the sizes of the VF collections studied range from 1,000 to 79,000…

An appendix to a study that attempts to measure the service capabilities of public libraries, either in relation to the needs of their communities or to the standards adopted by the profession. (Author)

Reports on results of an exploratory study of perceptions of collections by librarians in an academic library that provides both traditional and networked information services. Five librarians from a Midwestern university library were interviewed. Findings indicated an uncertainty about the virtual world in two particular areas: collection and…

This report, written for a National Archives Staff training program, presents the results of a survey which sought information about the administration of the government documents sections of the National Library of Canada, the National Archives of the United States, and 12 selected American state archives and state libraries. The survey gathered…

This report summarizes views of government documents librarians interviewed during visits to 17 large research libraries throughout the United States in 1977. Information was gathered to alert the prospective planner of new or remodeled libraries to the special characteristics and problems of government documents collections and some alternative…

Based on information from the 1996-97 Integrated Postsecondary Education Data System (IPEDS) Academic Libraries survey, this document presents statistics on libraries in U.S. higher education institutions. Specifically, data are provided on: circulation and interlibrary loan transactions; public service hours; number served, number of reference…

Considers trends in measurement and evaluation of reference service and summarizes research findings on the importance of reference work, library clientele, reference questions, duties of the reference librarians, and the effectiveness of reference service. Measures for the organization and performance of reference work, the adequacy of reference…

This 2-volume report measures and records the use of 16 public library children's services in Connecticut to provide management information and a model to improve the quality of services from collection development to the provision of reference and referral services. The first volume discusses the purposes of the project; examines documentation…

Interviews were conducted with the heads of 11 business branches of major public libraries to examine how these experts view the future of the public library in the electronically dominated information environment of the future. Eleven references and a list of librarians interviewed are appended. (Author/EJS)

Reference materials used by librarians responding to reference requests and by patrons at the Iowa State University Library were analyzed to determine which subject areas of the collection received greatest use, and whether subject areas and types of materials used by librarians differed from those used by patrons. (19 references) (MES)