Discusses sources of available data on reference questions asked and answered in public libraries, and analyzes data collected between 1970 and 1985 in nine states. National data from libraries in the United States, Canada, and Great Britain are also presented. (Author/MES)

This SPEC Kit and Flyer focus on the extent to which Association of Research Libraries (ARL) libraries engage in formal or organized customer service programs. Seventy-five out of the 121 member libraries responded to the customer service program survey (61%). The SPEC Flyer discusses results in terms of customer service program characteristics,…

Reviews the reasons for the lack of national statistics on public library services to adolescents and describes the administration of a national survey of public library services and resources for young adults. The survey instrument is described, major findings are outlined, and implications for further study are discussed. (seven references) (CLB)

Describes the process of initiating an e-mail reference service in 1995 at the Ohio State University Health Sciences Library and the growth of the service through 2000. Includes data on types of patrons who use the service; types of questions and answers; and how results have led to re-evaluating all reference services. (LRW)

Outlines the use of proxy Web servers by libraries and reports on a survey on their use in libraries. Highlights include proxy use for remote resource access, for filtering, for bandwidth conservation, and for gathering statistics; privacy policies regarding the use of proxy server log files; and a copy of the survey. (LRW)

Addresses the hypothesis that a shift toward more widely-available, less comprehensive workstation indexes is changing the nature of academic library research (based on statistical data from the chemistry library at the University of Illinois at Urbana-Champaign). Topics include an explanation of Zipf's "Principle of Least Effort" and…

Analyzes results from a study of academic libraries in the Southeastern United States and their compliance to the Americans with Disabilities Act. A total of 136 community college, college, university, and special academic libraries, in both the private and public sector, completed the survey (24.68% response rate). Statements at the end of the…

The result of a pilot study funded by the Library Services and Construction Act (LSCA), this document is both a report of a test of adaptations of "Output Measures for Public Libraries" for the measurement of children's services in Wisconsin public libraries, and a manual for children's librarians to use for future data collection. The…

The data collected through the 1994 Federal Libraries and Information Centers Survey present a picture of federal libraries and information centers that provide a wide variety of services to their respective agencies as well as to the general public. Federal libraries and information centers reported holding over 51 million volumes or volume…

Describes the use of questionnaires and interviews for a study on the use of Abubakar Tafawa Balewa University Library (Nigeria) by international students. Problems faced by students are highlighted, including the language barrier, new services, and unfamiliar library terminology. (Author/LRW)

Describes a correlation method for calculating reference statistics using weekly door counts that was tested at the University of South Carolina while studying a sampling technique for collecting reference statistics. Results indicate this method may offer libraries an accurate and less time-consuming procedure for keeping reference statistics.…

The kit and flyer examine library photocopy operations, including services, personnel, equipment, and financial management practices by member institutions of the Association of Research Libraries (ARL). To find out about these operations, ARL surveyed its 112 members, and received 93 replies. Forty-nine academic libraries (58%) described their…

This user survey was part of a three-part diagnostic study that sought to obtain information on how public libraries operate in Latin America (Argentina, Colombia, El Salvador, Guatemala, Honduras, Panama, and Venezuela) and the Caribbean (Barbados, Grenada, Jamaica, and Surinam) and the social role performed by this type of service in the region.…

The purpose of this study is to identify users of Pennsylvania public libraries and determine their reasons for using the library. In addition, the study provides information describing the impacts and benefits to those users as a result of their contact with the public library. The objectives were to: (1) describe users in terms of their…

This SPEC (Systems and Procedures Exchange Center) Kit reports results of a survey that examined how many Association of Research Libraries (ARL) libraries offer fee-based services to their external users, the procedures and organizational structures of such services, and the factors that contribute to a successful fee-based service program. For…