A document retrieval study conducted before and again after the building of a more centralized library at Syracuse University is used as an example of the kind of data gathering which can lead to improved decision making and evaluation of library services by library administrators. The study is discussed in detail to facilitate replication and to…

This is a study on the operating efficiency of the public library system in Australia. Cost functions have been fitted to library data and the results are interpreted with a view to generating insights into the functioning of the existing library system. An exploratory cost benefit analysis has also been attempted. Activities of libraries have…

Based on a survey of Association of Research Libraries (ARL) member libraries in February 1986, this kit is designed to illustrate a wide range of alternative approaches to analyzing the costs of technical services. The kit consists of the following unedited primary-source documents: (1) SPEC Technical Services Costs Survey (Three-Year Update)…

Describes two types of program budgeting that were well received in the literature of the 1960s and 1970s. The results of a survey which examined the impact of zero-based budgeting (ZBB) and planning-programming-budgeting system (PPBS) on library budgets are presented, and potentially useful aspects of program budgeting are identified. (CLB)

This manual identifies a series of performance measurements which, when assessed in their totality, can effectively measure a public library's level of service to its users. The measures have been developed at two levels. On one level, the measures can broadly evaluate the overall performance of library systems on the national level; on a second,…

This study was designed to determine: (1) whether the 5-year planning cycle described in the 1980 manual "A Planning Process for Public Libraries" is being used in North Carolina's public libraries; (2) whether output measures described in a second publication released in 1982 are being collected in the state's public libraries; (3) the…

This general summary of the results of a library study conducted in Hawaii presents the major findings from the survey of residents, the library staff survey, the government agency survey, and the measurements conducted in five Hawaii libraries. Major recommendations for improving the efficiency and effectiveness of library performance are…

This comprehensive state-wide study of library systems in New York state describes them and analyzes the way they are working; compares that to the intent of library laws and regulations and to the needs of state residents for library services; and recommends changes where a need for them is indicated. (Three types of library systems are…

This summary of the final report of a statewide study of library systems in New York State begins by providing background information on the library systems and changes that have occurred since the last system study was conducted in 1967. The methodology of the current study is then described, and the mission and services of library systems…