Some higher education management departments have started to implement customer service orientation strategies in their marketing activities in order to solidify value exchange perceptions, differentiate themselves, and improve retention rates. However, if students are to get the most out of their academic experiences, they need to become…

The Under Construction Exercise was developed by the authors to highlight key factors of work design that when implemented among the work group or entire organization can lead to an environment conducive to fostering satisfaction and motivation. In the exercise, groups are assigned to one of four different conditions that are designed to emulate…

Purpose: The purpose of this article is to show the foundational place that communication theory and its practice occupies in functioning work systems. Design/methodology/approach: This paper defines the word communication in terms of the creation and interpretation of displays, describes what it means to have a theoretical foundation for a…

Building on theoretical frameworks like the Job Demands Control model and Action Theory we tested whether the relationship between workload and employees' experiences of opportunities for workplace learning is of an inverted u-shaped nature and whether autonomy moderates this relationship. We predicted that--at moderate levels of…

The demands control support model (R. A. Karasek & T. Theorell, 1990) indicates that job control and social support enable workers to engage in problem solving. In turn, problem solving is thought to influence learning and well-being (e.g., anxious affect, activated pleasant affect). Two samples (N = 78, N = 106) provided data up to 4 times per…

Describes an evolutionary model of organizational change through the selective retention of jobs. Idiosyncratic jobs, those created around particular people, serve as a mechanism for change. Discusses organizational processes for adaptation. (83 references) (MLF)

Revisions to nursing job descriptions in a hospital necessitated a leadership development program focused on reflective practice and clinical supervision. Nurses surveyed recognized improved performance in their supervisors in leadership skills and understanding of the role of senior clinical nurse. (SK)

This report provides a conceptual model of how a business develops and grows in Wisconsin and results from a survey of entrepreneurs. Part I provides the background and develops the conceptual model. It defines small business, discusses entrepreneurial characteristics, describes stages of business development, and considers barriers encountered by…

This article describes a "paid co-worker support" model which enables individuals with multiple disabilities (including severe mental retardation) to maintain competitive employment. A job coach trained two workers with severe disabilities in job skills, and a paid co-worker in support skills; both workers successfully maintained…

Discussion of job satisfaction and the level of job performance focuses on the effect of automation on job satisfaction among reference librarians. The influence of stress is discussed, a job strain model is explained, and examples of how to design a job to reduce the stress caused by automation are given. (12 references) (LRW)

This study was undertaken to develop a model early warning system which could anticipate job openings generated in local communities by large Federal procurement contracts. Among the major findings from the cases studied: (1) projections of job openings were possible in all contracts considered, by the use of estimating techniques which are…

Small businesses play a strong role in generating new jobs. Policymakers have been encouraged to find ways to foster and support their development, especially by linking entrepreneurial training to the existing employment and training system. The purpose of this paper is to provide a background and a focus for further discussion of entrepreneurial…

This collection contains 20 case studies illustrating some of the contributions Comprehensive Employment and Training Act (CETA) programs have made to economic development and job creation efforts in rural areas. The collection is a companion volume to the monograph entitled "Rural Job Creation--a Study of CETA Linkages with Economic…

Recently American Indians have experienced an unprecedented renaissance in community spirit. Capitalizing upon this spirit, Indian economic development should be directed toward particular community needs, utilizing Indian leadership to determine needed training and development programs. There is no question but that the majority of Indian…

This study examines how jobs are created in rural areas by or with the help of Comprehensive Employment and Training Act (CETA) programs involved with local economic development activities. It consists of five chapters. Chapter 1 reviews literature pertinent to the historical perspective and key elements of economic development, economic…