The goal of this study was to build knowledge about the perspectives of library leaders who have experience with a responsibility center management (RCM) budget model and how the model guides library allocations and planning. The study also sought to provide advice to other library leaders whose institutions may consider adopting an RCM budget…

This case study examines the use of electronic resources in academic institutions and the difficulties in forecasting their usage. By employing time series analysis-based models, the study forecasts the utilization of e-resources from 2012 to 2021. It concludes that both Autoregressive Integrated Moving Average (ARIMA) and Error, Trend, Seasonal…

The pandemic and resulting shift to remote work stressed the importance of distance library services. As librarians explored different modes of engagement, embedded librarianship became increasingly important but also more complicated than before. While there is a wealth of literature on embedded librarianship, few authors agree on how to define…

The purpose of this research is to get university students' views on a promising library and information education model. This study was designed in the phenomenological pattern, which is one of the qualitative research methods. The study group of the research consists of 80 students studying at various universities in Kazakhstan in the 2021-2022…

In 2015, the Research and Instructional Services Unit of Meyer Library at Missouri State University was challenged to update and rethink the current service model and space. We had been operating in a traditional reference model, including a large, walkup reference desk that was staffed primarily by faculty librarians. After reviewing the…

Due to the COVID-19 pandemic, the librarians at the Brooklyn Campus of St. Joseph's College New York developed a new embedded librarianship model of instruction, incorporating scaffolded information literacy modules that could be delivered remotely. To measure the new model's efficacy, the researchers administered the 15-item First Year Experience…

In this study we developed a model and a spreadsheet tool for calculating, based on user input informed by available data, the probability of at least one usable copy of a monograph title surviving at various time horizons in shared print collections. The calculation incorporates four risk factors, which were assigned values based on research in…

For decades, declines in library reference use have been inextricably tied to technological improvements. This article asserts that reference staffing models may be a significant predictor of a decline in reference questions. Using two years of data, collected from a large public university, the researchers determined user preferences among five…

To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…

In summer 2017, the University of Birmingham reconfigured from a subject librarian model of academic library support to a functional or task-based model, including the creation of a dedicated Engagement Team. Using case studies from the new team, an internal survey of staff across the University alongside a survey of librarians from other…

As many sciences move to be more data-intensive, some science librarians are offering more research data services and perform research data management roles. Job analyses provide insight and context to the tasks employees actually do versus what their job descriptions depict or employers assume. Two separate job analyses studies investigated the…

The introduction of the ACRL "Framework for Information Literacy in Higher Education" in 2015 inspired many librarians to rethink how they offer information literacy instruction. This multi-method study, using data from a survey and five focus groups, explores the use of the "Framework" in business information literacy (BIL).…

Education librarians are receiving an increasing number of requests to help researchers with systematic reviews. Systematic reviews are evidence syntheses that require comprehensive, reproducible search strategies. Many of the available training programs and materials focus on systematic reviews in the health sciences, not education or the social…

This study aims to evaluate the effectiveness and potential utility of using machine learning and natural language processing techniques to develop models that can reliably predict the relative difficulty of incoming chat reference questions. Using a relatively large sample size of chat transcripts (N = 15,690), an empirical experimental design…