Describes the results of a survey of public service librarians conducted by the Queens Borough Public Library to determine their confidence levels of using electronic resource to answer reference questions. Results demonstrated high confidence levels in using the library's online catalog and lower confidence in using the Internet. (Author/LRW)

A survey of 83 academic public service librarians to ascertain the extent to which they were aware of, involved in, or affected by retrospective conversion projects found that the role of public service librarians in such projects is limited. A need for improved communication between public and technical services librarians is indicated. (13…

Examines the provision of in-person help to users seeking information on online public access catalogs (OPACs). A significant change in the demand for service was identified when there was a change from offering traditional from-the-desk service to point-of-use help at the OPAC terminals. Results suggest that while it is important to continue to…

Discusses the current status and potential for automated library reference services in the areas of community information systems, online catalogs, remote online reference services, and telephone reference services. Several models of the reference procedure which might be used in developing expert systems are examined. (19 references) (CLB)

Discussion of the influence of library catalog use studies on cataloging codes and practices focuses on a study of reference staff members at three Association of Research Libraries academic libraries that was conducted to determine their use of bibliographic record elements. Records in online catalogs and bibliographic utilities are examined, and…

Describes the research objectives, rationale, methodology, and findings of a model program developed at the Northwestern University Library, which examined whether online catalogs require instruction and, if so, how that instruction would be best delivered. (CLB)

Describes a survey of reference librarians in libraries with online public access catalogs that was conducted to determine what types of searches patrons would use to look for names of fictional characters. Name, subject, and author indexes are discussed, and implications for cataloging using the MARC format are suggested. (10 references) (LRW)

Question Master (QM) is a decision-support system automating some more routine, fact-type reference questions encountered by guiding librarians through a set of clarifying questions before recommending appropriate print or electronic resource from WorldCat, the OCLC (Online Computer Library Center) Online Union Catalog. This study found that the…

In spring 1994, a survey on reference service policies was mailed to 119 members of the Association of Research Libraries (ARL). Seventy-one responses (60%) were received from libraries that offer reference services on a college or university campus. Less than half of the responding libraries have written policy statements, and of those that did,…

Eleven articles discuss the response of library users and personnel to automation. Topics covered include computerized reference services, online public access catalogs, paraprofessional staff perceptions of technology, organizational and managerial impacts of automation, workshops on new technology, gender differences in motivation to manage and…

Discusses results of interviews with reference librarians that were conducted to investigate the effects of electronic reference options such as CD-ROM and OPACs (Online Public Access Catalogs). The work environment is described; changes in library instruction are considered; and the changing nature of reference work is discussed, including users'…

The feasibility of using the verbal protocol method as a means of conducting field research on the online catalog is examined. As 10 undergraduate students conducted research they talked aloud about what was happening. Potential usefulness of the method in online catalog research is assessed, as a development tool and as a tool to assist reference…

A survey of school media centers in Minnesota elementary and secondary schools was undertaken to determine the extent of the progress they have made towards meeting the Information Power guidelines for automation. Two hundred schools were selected to receive an eight-page questionnaire, and 57% responded. The results show that Minnesota library…

Reports results of a 1990 survey of the progress Minnesota school library media centers made toward meeting Information Power guidelines for automating circulation, reference services, and the catalog. Order of automation, relationship between school size and automation, media specialists' satisfaction with new systems, and reasons for not…

Ohio State University Library studied abilities of undergraduates to identify correct sources for answering reference questions when using the online catalog and the Sourcefinder database with its new Question Unit feature. Users located subjects and instructions at a greater percentage with Sourcefinder than with the online catalog. Topics…