Call center staff answered calls in 4 treatments: alignment job design (n=35), autonomous work teams (n=35), high-involvement work processes (n=43), and controls (n=36). Job satisfaction improved in alignment job design and high-involvement treatments, most significantly in the latter. Skill level and attitude toward autonomous work might have…

A series of structured telephone interviews with members of 40 organizations revealed that career development is a highly regarded contributor to organizational effectiveness. (Author/SSH)

New information about interorganizational collaboratives for job training and economic development was obtained through case studies analyzing six organizations with innovative job creation practices including (1) assistance to small businesses; and (2) benefits to low-income, hard-to-place workers. (SLD)

Award restructure poses questions about appropriate response to the retraining and education needs of workers in Australia who have literacy difficulties. The following actions should be taken: (1) the government should fund a research project that will evaluate workplace efficiency outcomes for employers who have participated in the Workplace…

Work force growth will slow dramatically in the 1990s. To ensure a more prosperous future, productivity and competitive position must be improved. New high performance forms of work organization operate very differently from the system of mass manufacturing. These work organizations require large investments in training. The approach to work and…

This report summarizes the technical reports which were produced from a research program that focused on determining the complex interactions among job structural attributes, individual abilities, values and orientation, individual job performance and satisfaction, and organizational tenure related to monitoring and maintenance tasks. After…

The purpose of the study reported in this chapter was to determine if senior evaluation consultants experienced stages of growth in their practice similar to the small business development stages described by Bruce and Scott, to identify the stimuli that led to those changes, to determine what the consultants learned from these incidents, and to…

A study identified trends influencing the literacy requirements of two entry-level jobs at each of three manufacturing sites and three hospital sites. Data were collected through observation, interviews, and focus groups with workers, employers, and union representatives. Materials that workers were expected to read were analyzed. The study…

Two visual monitoring tasks were used to further knowledge of the interactions between individual differences and task demands as determinants of performance and satisfaction. The subjects, 100 male university students, completed pre- and post-test batteries to assess general and specific abilities, personality variables, work orientation,…

The main text of this report consists of a review and evaluation of job enrichment as an approach to job redesign, with implications for Air Force research and application. In addition, two appendixes are included: the first, a supplemental historical discussion; the second, a ninety-six-item annotated bibliography. Specific objectives are to…

The controversial discussion of "atypical" forms of employment overlooks the fact that all parties involved can benefit from greater flexibility in the employment relationship. It all depends on what is made more flexible and how this greater flexibility is achieved. Employment relationships are built on a variety of factors…

Ninety subjects completed identical simulated maintenance tasks under two experimental conditions. In the high job structural attribute condition subjects were told that the task was high in learning new skills, responsibility, feedback, and task identity; while in the low job structural condition they were told the opposite. Results indicated the…

Part of the EMERGENCE project to measure and map employment relocation in a global economy in the new communications environment, this report on eWork in southern Europe (SE) combines results of a European employer survey, case studies, and data from other sources. Chapter 1 analyzes national and sector dimensions. Chapter 2 studies eWork practice…

Changing workplace practices in Canada's government workplaces were examined. The study analyzed 774 responses (response rate, 53%) to the 1998 Survey of Workplace Issues in Government, which was a survey of government managers in Nova Scotia, Ontario, Manitoba, and Alberta. The findings of five case studies were also considered. The survey…

The Garment Industry Development Corporation (GIDC) was founded in 1984 by a 3-member partnership that included the local union, industry associations, and local government. GIDC's goal was to support New York City's garment industry, which had been steadily losing jobs. GIDC exhibits the following characteristics of sectoral initiatives: it…