Managers are often faulted for not managing performance; when performance issues surface, they first look to training as a possible solution. But without correctly identifying the cause of a performance problem, they can choose the wrong solution. The behavior engineering model (BEM) helps diagnose performance problems as well as engineer a…

A3 Thinking is fundamental to Toyota's benchmark management philosophy and to their lean production system. It is used to solve problems, gain agreement, mentor team members, and lead organizational improvements. A structured problem-solving approach, A3 Thinking builds improvement opportunities through experience. We used "The Toyota…

Web3D presents many opportunities for learners in a virtual world or virtual environment over the web. This is a great opportunity for open-distance education institutions to benefit from web3d technologies to create courses with interactive 3d materials. There are many open source and commercial products offering 3d technologies over the web…

The purpose of this study was to examine whether a video-induced positive and negative mood has a differential effect on subsequent problem-solving activities in a web-based environment. The study also examined whether task conditions (task demands) moderated the mood effect. As in traditional experimental mood-effect studies, the affective video…

Presents a multidimensional perspective to training transfer for performance professionals that concerns both task adaptability and worker autonomy. Offers principles for effective transfer as well as specific problems which must be solved to achieve the best results. Provides suggestions for evaluating training success. (AEF)