Discusses difficulties involved in locating sources of statistical information on public libraries in Canada and describes a study conducted to identify and evaluate various sources of such information. An 18-item bibliography is provided. (CHC)

Willingness to return to the same librarian avoids the limitations associated with using accuracy as a primary measure of success. Based on a case study, factors associated with the successful reference interaction are examined. Problems with accuracy as a success measure, staff activity upon approach, interpersonal skills, and ability to…

Explains objectives of research on development of an online public access catalog using a proprietary microcomputer network being conducted by the Polytechnic of Central London; examines background of existing local area library networks, problems of network system design, and advantages of distributed processing; and summarizes research…

Discusses library use studies that examined library catalog search failures and demonstrates types of online catalog access that can reduce the failures caused by card catalog flaws or by user search errors by half. The use of single keyword, implied Boolean, or derived truncated key retrieval is suggested. (14 references) (LRW)

Explored user perceptions of dependability and accuracy of Texas A&M library services through focus groups. Reports user difficulties in locating materials, inaccurate catalog and circulation records, inadequate signage, searching the online catalog, and late notification of interlibrary loan arrivals; and discusses the library's efforts to…

Compares data collected in library surveys of Internet users at Seton Hall University in 1998 and 2001 to provide information on changes in library users' Internet use behavior, satisfaction levels, and problems in using the Internet. Discusses use of the university library home page; search strategies; and search training. (Author/LRW)

Investigated centralized copyright clearance services in higher education institutions based on the findings of a questionnaire survey and five case study interviews in United Kingdom libraries. Examines reasons why services were established, how they were funded and staffed, their overall remit, problems, and good practice guidelines. (Author/LRW)

The study reported in this paper was conducted to determine the need for "see" references for authors' names in library catalogs. Nine-item patron questionnaires were placed in the University of Rhode Island's main library. Over the course of six years, 160 questionnaires were completed, 47 by undergraduate students, 76 by graduate…

Describes a study conducted at the University of Illinois to test the effectiveness of subject access in the online bibliographic catalog. Relevance is examined and possible methods of improving subject access are described. Results suggest that significant improvements are not possible within the constraints of existing subject cataloging…

One hundred sixty-one MEDLINE searches conducted by third year medical students were analyzed and evaluated to determine which search behaviors were used, whether those individual moves are effective, and whether there is a relationship between specific search behaviors and the effectiveness of the search strategy as a whole. The typical search…

Describes survey results that indicate Internet access and connectivity is proceeding rapidly despite the geographical, technical, and financial difficulties faced by Canadian systems with large geographical areas and members from different municipal or county jurisdictions. Discusses funding and using the World Wide Web as a reference tool.…

This abstract of a report from a study commissioned by the Millbrook Press discusses changes in school library media centers based on interviews with librarians and administrators. Topics discussed include student enrollments, budgets, library staffing, utilization of the librarian, curriculum planning, administration attitudes, book collections,…

Six general recommendations reflect the findings from this final report on subject analysis of African and Asian library materials: (1) more specificity of headings, especially subdivisions and unique terms, are needed; (2) more attention should be given to Asian and African materials, using available expertise; (3) efforts to eliminate offensive…

Although the academic research library is service oriented and exists in a diverse, dynamic environment, the jobs within the system tend to be highly structured and mechanistic, more suitable for a production oriented organization. This paper discusses the concept of job dimensions in general and in relation to the academic research library,…

This study of the online catalog at a large academic library focuses on the nature of problems for which users seek librarians' assistance. Characteristics of users, types of searches, kinds of problems, the effect of prior experience with the system, and user suggestions for improving the system are examined. (10 references) (Author/MES)