Investigates the relationship between employee productivity with new technology and listening ability. Data entry employees from two divisions of a large corporation were given a standardized test to assess their listening ability. Results reveal that employees who received listening training performed at significantly higher levels than those who…

Automated office technologies, such as office automation systems, management information systems, teleconferencing, message systems, and robotics, are providing momentum for the trend towards the "paperless office" by allowing new means of carrying out office tasks and aiding in the management of time, data, and messages. The success of these…