Standardized observation systems seek to reliably measure a specific conceptualization of teaching quality, managing rater error through mechanisms such as certification, calibration, validation, and double-scoring. These mechanisms both support high quality scoring and generate the empirical evidence used to support the scoring inference (i.e.,…

Systematic errors are unfortunately common in analyses performed by students in teaching laboratories. Quality control (QC) tools are required to detect and solve bias in laboratory analyses. However, although QC has become routine in real-world laboratories, it is still rarely applied in teaching laboratories. For this reason, systematic errors…

Purpose: Surveys in multinational, multiregional and multicultural contexts (or "3MC" surveys) are becoming increasingly important to global and regional decision-making and theory building. To serve this purpose, the surveys need to be well managed, with an awareness of key sources of survey error and how to minimize them, mechanisms in…

This paper assesses attitudes of principals from one German federal state toward school inspections. The discussion about school inspections and their acceptance can be imbedded into theoretical reflections on the design of and approach to feedback in social psychology. In our study, 50 school principals were interviewed about their attitudes…

The National Longitudinal Study of the High School Class of 1972 (NLS) employs a combination of mail, telephone, and personal interview data-gathering techniques. The NLS quality control process begins with editing each returned questionnaire to determine if certain key items are answered and if responses are consistent. If the respondent failed…

Two experiments investigated the effectiveness of reading backwards as a proofreading technique. Experiment 1 examined the general usefulness of backwards vs. forwards proofreading strategies and the effects of these strategies for two types of typographical errors: misspellings and contextual errors. Subjects, 36 undergraduate students at a…

This paper encourages the use of Total Quality Management (TQM) tactics and other strategies as a practical means of fostering a quality culture in institutional research offices of higher education institutions. In particular, four approaches are advocated for understanding and minimizing errors: (1) use of TQM tactical tools to enhance work…

This report discusses problems reported by lenders participating in the Federal Direct Loan Program (FDLP) and the Federal Family Education Loan Program (FFELP). The study examined the nature and the source of the problems experienced by the lenders, how they affected lenders, and what steps the Department of Education and Electronic Data Systems…

The research methodology of a study to assess 1980-1981 award accuracy of the Basic Educational Opportunity Grants (BEOG), or Pell grants, is described. The study is the first stage of a three-stage quality control project. During the spring of 1981 a nationally representative sample of 305 public, private, and proprietary institutions was…