The aim of this research was to identify the factors that could be used for quality assessments of the placement centres used by the University of Barcelona's Faculty of Education. To achieve this, a multiple case study method (bachelor's degrees in Education, Social Education and Social Work) was used, which was based on a survey methodology. A…

Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…

Members of the Research and Development Exchange (RDx) agreed to collaborate in the development of a resource base on the identification and validation of promising educational programs, practices, and products. State activities in validation and state concerns about and recommendations concerning current nationally used processes are the subject…

Survey findings on state educational validation procedures show that of the 50 states surveyed, 45 have some form of established procedure for validation promising educational practices. Approximately two-thirds of the states that have validation programs employ either the Identification, Validation, Dissemination (IVD) procedure or some…