Emergency response services are vital for enhancing public safety by safeguarding the environment, property, and human lives. As frontline members of these services, 9-1-1 dispatchers have a direct impact on response times and the overall effectiveness of emergency operations. However, traditional dispatcher training methods, which rely on…

This document was produced by the authors based on their research for the report "Engaging More Employers in Nationally Recognised Training to Develop Their Workforce. Research Report" (ED616445) and is an added resource for further information. This support document reports on the outcomes of 35 interviews with employers in five…

This study attempts to investigate students' learning outcomes in TOEFL preparation class through Mobile Assisted Language Learning (MALL) for Railway Mechanical Technology. The program was designed as a TOEFL preparation class that utilized Google Form, Quizizz, and Kahoot! As game-based learning (MALL platform). It was a case study on the 3rd…

For native and nonnative English speakers, employment increasingly requires proficiency in communication, given its critical role in employees' ability to successfully carry out work-related activities. Although communicating competently is important for employability, survey findings have suggested that employers believe that colleges are not…

Purpose: This paper aims to identify the key competencies managerial coaches have and examine the significant competencies that affect coaching effectiveness in the Malaysian telecommunications industry. Design/Methodology/Approach: The unit of analysis was individual managerial coaches who were working in the Malaysian telecommunications…

In order to explore the rich dynamics of using social media as a tool for learning within higher education classrooms, researchers across three disciplines: education, human resource development (HRD), and marketing, joined forces seeking ways to focus on learning through a retrospective analysis. Three concepts--engagement, community building,…

Purpose: The purpose of this paper is to discuss innovative ways of addressing human resources for health (HRH) shortage in the Pacific, supported by a review of the literature and the Pacific Open Learning Health Network (POLHN), a programme created in response to the Pacific's HRH concern. Design/methodology/approach: A systematic search was…

Purpose: The purpose of this paper is to describe and analyse what retail and hospitality industry employers want from training and trainers. Design/methodology/approach: The research project was undertaken for Service Skills Australia, the Australian Industry Skills Council that oversees formal training for a range of service industries in…

The greatness of nations appears to be based on the level of their human capital development as the world continues its march in the knowledge economy. It has become imperative for Nigeria to remain competitive in the comity of nations in the production, transfer and utilisation of knowledge. The realisation of the importance of human capital…

The California Community Colleges Workforce and Economic Development program (WED program) helps students, incumbent workers, business partners and industries develop skilled competencies in critical industry sectors. As a source for developing and implementing training and curriculum, the WED program is instrumental in helping the community…

This document represents the higher education and library community's guiding public policy agenda on information technology (IT) for the current year. The Higher Education Information Technology (HEIT) Alliance is a coalition of 11 national higher education and library associations, whose members represent a broad array of stakeholders on college…

The workforce development literature contains little scholarly work on how organizations in a community work together to develop a high-skilled workforce. This exploratory case study examined business and higher education partnerships that were instrumental in creating such an educational infrastructure for information technology in Tulsa,…

The report describes the first operational occupational survey of an officer utilization field comparing task performance across career ladders for 2,339 communications-electronics officers in the AFM 36-1 specialty description. The survey was conducted during September-December 1974. In September 1973, the Air Force Human Resources Laboratory, as…

This document consists of four papers presented during a symposium on the change process in organizations moderated by John Redding at the 1996 conference of the Academy of Human Resource Development (AHRD). "Corporate Culture: Friend or Foe of Change?" (Joanne Burgess) reports a study of the characteristics of corporate culture that facilitate…

These proceedings of a conference built around the theme of the professionalization of adult and continuing education include the full texts of presentations at the conference General Sessions, papers and synopses of conference workshops and panel presentations, reports from the seven task forces of the Commission of Professors of Adult Education;…