Critics call computerized innovations and other changes in the workplace examples of the employers'"dumbing down" of jobs for illiterate workers. Others disagree and say the changes free workers from routine, monotonous tasks and permit them to learn more complex procedures and to take on more responsibility. Findings of a survey of business…

The report describes the Job Diagnostic Survey (JDS), an instrument designed to measure the following classes of variables: (1) objective job characteristics, particularly the degree to which jobs are designed so that they enhance work motivation and job satisfaction; (2) personnel affective reactions of individuals to their jobs and work setting;…

This study assesses the consequences of the continuing and rapid introduction of information and telecommunications technologies in offices. The report of the study contains 12 chapters. After a brief look at the context of office automation from the perspective of history, the first chapter highlights some expectations about the technologies and…

Automated office technologies, such as office automation systems, management information systems, teleconferencing, message systems, and robotics, are providing momentum for the trend towards the "paperless office" by allowing new means of carrying out office tasks and aiding in the management of time, data, and messages. The success of these…

The world of work is composed of contradictory conditions which schooling tries to mediate through a reproductive process. The present organization of production based on wage-labor is inherently self-contradictory in that the interests of management and labor are directly opposed. School prepares individuals to deal with the types of peer…