Describes how a librarian, assisted by a knowledge engineer, developed a computerized reference assistance system for a separate government documents department. Rationale for the expert system, problems in selecting reference materials and user questions to computerize, and the formulation of a workable human/computer interface are covered. A…

Describes an automated storage/retrieval system which is integrated with an online catalog and circulation system at California State University--Northridge as a practical solution to the problems of expanding collections and escalating construction costs. The impact of this system on user services is discussed. (CDD)

This study examined catalog records and compared the number and type of access points with number of circulations by type of user. Although little significant correlation was found between the total number of access points and total circulation, interesting trends were found in correlations by type of subject and user. (CDD)