This paper describes the New Mexico State University (NMSU) Library's strategic plan to develop its services amid an atmosphere of change. A summary of the following components of the strategic plan is given: vision; mission; values; and goals. The revised organizational functions are then illustrated, as well as the role of the selector-liaison…

The Andy Holt Virtual Library, with a focus on the Humanities and Fine Arts, is free and open to the public, though designed to serve the learning communities within the College of Humanities and Fine Arts at the University of Tennessee-Martin (UT). It also plays a resource role in UT's New College and the Tennessee Governors School for the…

This paper focuses on innovation and the change triggered by the introduction of new approaches to planned change in professional practice. It presents a range of ideas and theories about innovation and change and speculates about how new approaches get introduced and become accepted into professional practice. The paper concludes by focusing on…

This paper first argues that the World Wide Web at its best, has been able only to imitate the resources and services of an exemplary research library. It then goes on to examine how academic research libraries can take advantage of their brand identity as market leaders in the information business. The basic concept of brands and branding…

This paper discusses some of the lessons learned in the collaboration of the TriUniversity Group (TUG) of libraries; three universities in Ontario--the University of Guelph, Wilfrid Laurier University, and the University of Waterloo--participate in TUG. Four critical areas of influence in creating a human climate for effective inter-institutional…

This paper describes experiences in re-engineering and re-designing Technical Services of the library at the Nathan campus of Griffith University in Brisbane, Queensland (Australia). The goal of the project, which was overseen by an outside consultant, was to have a 50% improvement in productivity (which would mean that 50% of the staff currently…

In a university environment, the library can benefit from interest in the digital future on the part of other concerned groups. Computer science departments are natural partners in the development of digital libraries. Professional societies, for-profit companies, and foundations are also potential sources of support. Cornell University Library…

This paper describes the experiences of a recent change process that focused on the delivery of reference services at the University of Western Australia (UWA). UWA reference librarians felt that they could not fulfill all of their duties while working from the reference desk for a significant period of time each day; they wanted time away from…

Relatively diminishing financial resources and increasing user expectations are combining to create a new emphasis for the traditional research library. This paper reports on the development of a pilot project at a large research library that explored the relationship between evaluation and assessment to determine how both the institution and the…

The paper outlines a number of processes that have been implemented by Learning Services at Deakin University (Geelong, Australia) to gain significant and sustained cultural change among staff in a blended organization, comprising the university library service, the curriculum design and development functions and those of academic staff…

This paper focuses on issues related to library personnel in the British academic library. A background discussion on staff salaries, decreases in funding and increases in availability of information in more electronic formats, and the print culture and the electronic library leads to a statement of the need for increased information technology…

Working in a cooperative team environment across libraries and job classifications, librarians and support staff at the University of California at Irvine (UCI) have mounted several successful web projects, including two versions of the Libraries' home page, a virtual reference collection, and Science Library "ANTswer Machine." UCI's…

This paper discusses the impact national initiatives have had on individual higher education libraries in the United Kingdom (UK). Written from the perspective of an institutional library manager, the paper examines the interface between local electronic library provision and national developments. Individual institutions have been active in…

The mission of Tufts University Academic Technology (AT@Tufts) is to establish a unified technological infrastructure, facilitate appropriate technologies, and provide an atmosphere of support and flexibility for schools, faculty, and students as they incorporate technology into the curriculum for teaching, learning, and research. Tufts University…

This paper discusses client service issues to be considered when transitioning to a virtual library situation. Themes related to the transitional nature of society in the knowledge era are presented, including: paradox and a contradictory nature; blurring of boundaries; networks, systems, and holistic thinking; process/not product, becoming/not…