Pressing social problems and inequities call attention to the need for interventions that target root causes and change systems. A significant challenge facing system change efforts is the lack of systems-based evaluation theory and methods. To address this challenge, we conducted an instrumental case study of evaluation within an exemplary…

Globalization in the 21st century has brought innumerable challenges and opportunities to universities and countries. Universities are primarily concerned with how to ensure the quality of their education and how to boost their local and global competitiveness. The pressure from both international competition and public accountability on…

This article presents a plenary address wherein the author talks about cultural clashes, about what happens when evaluation meets politics. In her address, the author talks about the kinds of clashes that occur on a regular basis between evaluative independence and the political culture it challenges, along with possible ways to predict, parry, or…

This case study provides an illustration of the heuristic practices of a high-performing research department, which in turn, will help build much needed models applicable in the context of large urban districts. This case study examines the accountability, planning, evaluation, testing, and research functions of a research department in a large…

The effects of No Child Left Behind (NCLB) legislation and the publication of the National Reading Panel (NRP) report profoundly affected how reading is taught in public schools as well as how program effectiveness is evaluated. The disequilibrium that resulted from state and federal mandates governing reading instruction set the stage for the…

The auditing concept is received from the perspective of one who has conducted audits since their inception. Using the case study approach, a number of the major issues which practitioners have confronted in the conduct of the audit are considered. The inherent conflicts in the auditor's role as an independent certifier of the results of the…

In this Plenary Address given at the 9th IWAC Conference in 2008, Susan McLeod (who started her first WAC program in 1982) speculates about the future of the WAC movement. She focuses on four issues: The changing nature of communication and the cultural lag in assignment design, the question of who is in charge of the program, the ascendancy of…

The advertising program at the University of Tennessee, Knoxville (UTK) has at least 12 measures of program assessment, which serve as a basis for discussion rather than as a prescription for an effective assessment program. The program assessment methods are accrediting, internal program review, teaching evaluations, a university survey of…

Where mental health administrators used to rely on subjective judgments of senior clinicians to evaluate the effectiveness of mental health services, they now rely more on a quality assurance (QA) plan. The primary motive for undertaking a QA program should be better service. QA may start out being very expensive in terms of personnel and…

The implementation and impacts of the Quality Program Assurance System (QPAS) within the Fairfax County Public Schools, Virginia were studied. QPAS is a system of shared accountability for educational programs, with multiple levels of reporting. The primary goal of QPAS is to provide decision makers with quality accountability information on…

This document suggests a number of ways of thinking about quality control in those undergraduate programs that depart from commonly accepted forms and objectives. Institutionalization and evolution of these new departures are required if our currently accepted model of mass undergraduate education is to be transformed into a more effective…

The results of a major study on the topic of evaluation and decision making which was conducted at the Center for the Study of Evaluation are presented. The purpose of this paper is to explain what we know about independent educational accomplishment audits and the manner in which they have been carried out. As part of the larger study cited…

This paper discusses impact studies, an emerging evaluation and planning strategy evolving from required USDA reporting for extension services and agricultural experiment stations to a framework for evaluation/assessment planning. Impact studies can be useful for evaluating unit and individual performance, resource allocation, and planning. In…

This paper examines the extent to which legitimacy affects program continuation, and focuses on the process by which programs attempt to maintain legitimate status through conformity with the larger environment. Legitimacy is defined as cultural support from a program's larger environment, such as the school district or community. An innovative…

The paper examines the need for improvement in accountability and evaluation in rehabilitation programs for handicapped persons, with an emphasis on formative, or internal evaluation. Three factors significantly related to program management and accountability are explored: a client's need status, staff functions and attitudes, and outcome…