An interagency conference, Reading Families and Youth Who Have Limited Resources, was held in September 1992. Over a 2-day period, 186 adult educators and human service professionals participated in 27 different workshops. An innovative evaluation model was developed to assess the impacts of conference participation on reaching audiences who have…

Andersen Consulting is a global management and technology consulting organization whose mission is to boost clients' success by teaching them to link strategy, people, processes, and technology. Andersen's professional development program for its own 41,000-person global work force is designed to help adults learn to deliver value to global…

This paper discusses the role of staff development units with respect to "corporate culture" and in light of the experience of the Staff Development Division of the Saskatchewan Public Service. The term "corporate culture" has been defined as the values, symbols, and beliefs that people in a given organization hold jointly and…

This document contains four papers from a symposium on enhancing workgroup performance in human resource development (HRD). "Formation of Cross-Cultural Global Teams: Making Informed Choices on Team Composition" (Robert L. Dilworth) describes how a mixed class of U.S. and international students identified their cultural and learning…

Human resources, together with physical and financial resources, are the three most important means of success available to the manager of an organization. The human resource is the most crucial element for achieving productivity, but it is also the most difficult to manipulate. Alienation in the workplace is one cause of low productivity. Factors…

Course evaluation data can be a meaningful resource to improve the human resource development (HRD) practitioner's decision making. Recommended properties of an effective evaluation form are separation of the overall evaluation from the evaluation of specific aspects; a one-to-nine rating scale; strong, explicit verbal anchors on the rating scale;…

These four papers were presented at a symposium on human resource development (HRD) and business outcomes moderated by Barbara L. Swanson at the 1996 conference of the Academy of Human Resource Development. "Incorporating Continuous Learning into a Cultural Change Process" (Carol Ann Zulauf, Joseph A. Ilacqua), focuses on best practices at…

This paper presents several aspects of the English-as-a-Second-Language (ESL) program for refugees as it was developed at the Bilingual Educational Institute (BEI), an organization that provides refugee and ESL services in the Houston, Texas area. Background information is provided on the development of the current RSS and ESL classes and the…

This document contains three papers from a symposium on learning organization practices. "Learning Lenses of Leading Organizations: Best Practices Survey" (Laurel S. Jeris) shows that successful learning organizations view learning initiatives through multiple lenses with a clear, sustained focus on strategic outcomes. "Dimensions…

A study examined the effectiveness of the current inservice training process used to teach newly employed nurses at Bess Kaiser Medical Center to transfer nursing process theory to practice. Eighty-two of 102 recently hired registered nurses were included in the audit sample. The newly hired nurses, whose previous experience varied from less than…

The author states that the coming of age of adult and continuing education has brought the role of research into focus. Two aspects of the research role are explored: What research has been done on the continuing education of adult educators, and what should be the roles of research? The major portion of this report is devoted to a review of the…

This document contains four papers from a symposium on organization development and change. "The Effectiveness of Total Quality Management: A Response to the Critics" (Douglas H. Smith, Ralph G. Lewis) identifies four effectiveness principles: customer satisfaction, continuous improvement, speaking with facts, and respect for people. "Fast Cycle…

As part of a larger 2-year study of the nature of excellent vocational educators who work in business and industry, this paper describes what has been learned from a number of case studies about trainer "certification" (preparation) programs in business and industry. More specifically, the paper describes the processes used to certify trainers and…

Employee training and development (T&D) in business and industry, as a critical function of human resource development, must reflect a whole-health, proactive orientation in helping today's organizations survive in an increasingly competitive market. A proactive T&D orientation is based on humanistic views of work and education and is reflected in…

Job Instruction Training (JIT) is a step-by-step, relatively simple technique used to train employees on the job. It is especially suitable for teaching manual skills or procedures; the trainer is usually an employee's supervisor but can be a co-worker. The JIT technique consists of a series of steps that a supervisor or other instructor follows…