As part of an ongoing study of The Mediation Project at the University of Massachusetts at Amherst a mediation process was observed and recorded, followed by a group interview including both disputants and mediators. The two disputants had lived together for two years and had made several purchases together. They participated in the mediation…

This paper presents two actual problems involving grievance procedures. Both problems involve pending litigation and one of them involves pending arbitration. The first problem occurred in a wealthy Minnesota school district and involved a seniority list. Because of changes in the financial basis for supporting public schools, it became necessary…

The key element in negotiation is power. This case study shows how one conservative group (ONE, the Organization of the Northeast, a Chicago community group) used "radical rhetoric" to achieve functional power in negotiations for community improvements. "Radical rhetoric" employs the tactics and the strategies used by…