We are so used to accept new technologies being the driver of change and innovation in human computer interfaces (HCI). In our research we focus on the development of innovations as a design process--or design, for short. We also refer to the entire process of creating innovations and putting them to use as "cognitive processes"--or…

With the increased demand and interest in electronic performance support systems (EPSS), particularly for supporting knowledge-based problems solving expertise in the information age (Gustafson, 2000; Dickelman, 2000; Kasvi & Vartiainen, 2000), instructional designers are facing a new challenge designing a system that could deliver (or…

Explores the utility of the intersection of genre theory and cognitive psychology in providing a meaningful framework for analysis and design purposes. Reports results of research into the elements of genre that influence users of digital documents and provides examples of the usefulness of this analysis in Web-based environments. (Author/AEF)

Arguing that relevance judgments are fundamental to the design and evaluation of all information retrieval systems, and that a consensus on the definition of the central concept of relevance has not been reached, this paper begins by critically reviewing four approaches to the problem of defining relevance: (1) the system-oriented approach…