Discusses experiences of Schlumberger IT Sourcing (Austin, Texas) in designing and deploying knowledge management (KM) systems and outlines the empathic design approach. The new "market" approach in Schlumberger which leads to the simplification of intranet systems and interfaces, creation of a new classification system, and better…

This paper discusses the visual organizers and graphic interfaces used to manage and report the findings from a 10-month ethnographic study of student participation and interaction in computer mediated communication (CMC) activities within the classrooms of both a freshman writing class and a plant science lab. The study focuses on social…

Multimedia is developing fast due to the convergence of different media (text, data. graphics, video, audio) into a common digital platform, and due to the convergence of telecommunications, television, and computing. Parallel to these technical convergencies is another set of developments in work and leisure that is opening up new markets for…

Background: The idea for attempting a distance tutoring project between university tutors and elementary school students using Microsoft NetMeeting was conceived: (a) to provide a new experience mentoring children for university students pursuing a teaching certificate, (b) for university students to utilize technology in pedagogy, (c) as an…

The QuiltSpace Builder enables Microsoft's multimedia encyclopedia "Encarta" to "fit" into an established home or institutional learning environment so that "Encarta" can be used for productive research. Early observations of the difficulties encountered by Encarta users, coupled with a survey of presently available…

At the University of New Mexico, stakeholders from the Computer and Information Resources and Technology (CIRT) department, Financial Systems, the Health Sciences Center, and the General Libraries, were involved in deciding on the goals of a project to replace Telnet with a suite of network middleware and productivity software on campus computer…

The rapid adoption of information technology and ubiquitous networking has transformed the research and education landscape. Central to this transformation are scientific and engineering digital data collections. The life cycle management challenges associated with these intellectual assets are substantial. This is a report of a two-day workshop…

The Pennsylvania State University, through its World Campus, is exploring several design models which provide multifaceted communication environments for distance education. Currently, students enrolled in World Campus programs interact with courses delivered through WebCT, a course management tool, or through FirstClass. This paper focuses on…