This document outlines the steps necessary to develop computer-based student service programs that will improve service quality and alleviate the problems associated with staff shortages and heavy case loads. The analysis phase of the process entails that the project manager complete the following steps: (1) define the problem; (2) conduct a…

The usefulness of two computer-based guidance systems--SIGI (System of Interactive Guidance and Information) and ENCORE--in meeting the career planning needs of adults was explored. Another area of study was how these systems fit into the differing career resource centers of an employer, a college, and a public library. Participants who used SIGI…