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Klebl, Michael – International Association for Development of the Information Society, 2014
This paper considers how students deal with malfunctions that occur during the use of web conferencing systems in learning arrangements. In a survey among participants in online courses that make use of a web-conferencing system (N = 129), the relationship between a preference for internal or external locus of control and the perception of…
Descriptors: Foreign Countries, Locus of Control, Computer Mediated Communication, Synchronous Communication
Zeglen, Marie E. – 1994
This paper encourages the use of Total Quality Management (TQM) tactics and other strategies as a practical means of fostering a quality culture in institutional research offices of higher education institutions. In particular, four approaches are advocated for understanding and minimizing errors: (1) use of TQM tactical tools to enhance work…
Descriptors: Colleges, Error Correction, Error Patterns, Higher Education