The International Standards Organization (ISO) has developed standards to provide a uniform framework for quality assurance in organizations' products and services. Commonly referred to as ISO 9000, these standards focus on achieving and sustaining the quality of the product or service produced to continuously meet purchasers' needs, and give…

In the context of rapid recent political, economic, and technological changes in the world, this paper examines the role of interpreters in international business. The study reported analyzes the development of a questionnaire designed to assess factors related to successful versus unsuccessful interpretations in cross-cultural business…