The long-term results of a 32-hour interpersonal communication skills training program for unit staff in a large state psychiatric hospital were evaluated. The main goal was to improve staff effectiveness through systematic training in communication behaviors expressing empathy in staff-patient interactions. Staff outcome measures were turnover,…

A study examined the impact of a simulated aging experience on nursing staff perceptions of job satisfaction and job performance. It was hypothesized that nurses and nurse aides who participated in the simulated aging experience would be more satisfied with their jobs and would receive fewer complaints from residents than those who did not…