Important to the cost analysis process is prior consideration and precise description of the scope of the activity and the tasks to be included so that proper methodology can be applied and the data can be collected with consistency and accuracy. The preparatory steps involved in doing a cost study, particularly in the area of cataloging in a…

A primary goal of the quality movement, like the traditional management techniques that preceded it, is to get the most committed effort possible from the members of the organization. This document surveys the literature in order to summarize the substantial debate on how to achieve that goal, and then offers a theoretical context of strategic…

The development and use of library statistics in the Soviet Union and systems of reporting are discussed in this speech by E.A. Fenelonov, Ministry of Culture of the Russian Soviet Federal Socialist Republic, and are compared with statistical development in the United States by Vernon E. Palmour of King Research, Inc. Fenelonov emphasizes the use…

The eight papers in this collection were presented at the meetings of three sections of the Division of Management and Technology: (1) "Distributed Intelligence in Library Systems: Prospects and Problems" (S. Michael Malinconico); (2) "Library Cooperation Based on Information Technology Networks: A Vision for a European Library Future" (Morten…

The Illinois project entitled Measurement and Evaluation of Public Library Services is being conducted by the Library Research Center (LRC) at the University of Illinois. The long range goal of the project is to make available meaningful information for the evaluation and improvement of local public libraries. Two immediate objectives are to test…

Glasgow Caledonian University Library (Scotland) conducted a pilot study to design a set of user chosen performance measures which can be used in British academic libraries for data collection. Members of 8 stakeholder groups were identified and given an 103-question survey, with each question to be rated on a 1-5 scale of importance. Stakeholder…

More effective use of diminishing resources was needed to provide the best possible services at the University of Guelph (Ontario, Canada) library. This required the improved decision-making processes of a Library Management Information System (LMIS) to provide systematic information analysis. An information flow model was created, and an…