This paper maintains that staff needs which are both implicit and explicit within the automation-laden technical services work in a library setting most often do not receive adequate attention from the library's supervisory staff. It argues that analysis of problem areas within a given unit in the library can better promote positive strategies for…

This paper discusses the development of information technology (IT) literacy among library staff at the University of the Witwatersrand (South Africa). The first section describes the networked environment in South Africa. The second section summarizes the IT background of library staff and perceptions of IT literacy among staff. The third section…

Argues that training in the use of computer based retrieval systems fails to meet many of the needs of staff and end-user searchers in health sciences information and that, although structured training programs present several advantages, they are rarely implemented. It is recommended that a design process based on Needs-Objectives-Content-Method…

The Alliance Library System (ALS) is one of 12 regional library systems in Illinois, providing a full spectrum of support services for 300 member libraries of all types (public, school, academic, and special) located in west central Illinois. This paper describes the process by which ALS implemented a voice/video/data network connecting their four…

"Intranets"--web sites written and used internally by organizations--are being developed as a means of enhancing communication, improving productivity, and reducing costs. The University Library at the University of Nebraska at Omaha is in the early stages of developing an Intranet. Considerations that led the library to establish an…

Library staff training methods and training manual construction should be part of the overall implementation plan for an online processing system. An effective training program to introduce staff to the new system and increase confidence in it would aid in efficient implementation. A manual consisting of a detailed outline of the training plan and…