Taking a post-modern approach, this paper addresses the relevance of measurement and evaluation of libraries and information services. The following topics are discussed: (1) past and present approaches to performance measurement, including origins of measurement and landmarks of the past; (2) a conceptual framework for evaluation, including a…

A vital aspect of performance measurement is the assurance that the service provided by the library or information service is valued by the users. Profiles of information use can help in the analysis of performance at a more detailed level than is normally practiced. The quality assurance toolkit described in this paper was designed to facilitate…