This two-part paper details both a method of arriving at a multiple needs assessment, and relates the process to strategy-planning and evaluation. The assessment procedure is based on the analysis of individual differences in a number of affective, social interaction, and motivation areas by a computer process. On the basis of such individual…

Employee absenteeism is a problem faced by all library and information service managers as it erodes both salary budgets and productivity. It can have an undermining effect on staff morale, and may be an indicator of low staff motivation levels. There are two types of absence, unavoidable and avoidable, which can be measured using lost time and…