This paper begins with a section that describes characteristics of knowledge management in libraries, including: human resource management is the core of knowledge management in libraries; the objective of knowledge management in libraries is to promote knowledge innovation; and information technology is a tool for knowledge management in…

This paper describes the experiences of a recent change process that focused on the delivery of reference services at the University of Western Australia (UWA). UWA reference librarians felt that they could not fulfill all of their duties while working from the reference desk for a significant period of time each day; they wanted time away from…

This paper traces the roots of the current library preservation movement and its evolution during the second half of the 20th century. It also looks at some of the contemporary shifts in thinking about preservation and changes in practice that are being explored by libraries. Finally the paper draws some conclusions as to the scope of programs in…

This address focuses on technological change, the Information Age, and the relevance of libraries. Highlights include: creating a shared vision; adding value to information services; sharing organizational values; forging strategic alliances with vendors and suppliers; reallocating resources; and responding to change with flexibility. The speech…

This paper discusses the reorganization of libraries in order to adopt new techniques and to incorporate the electronic library, focusing on the Technion-Israel Institute of Technology. The first section addresses manpower and the electronic library, including processing electronic journals, justification for the traditional library organization…

This paper discusses the impact of change on the State Library of New South Wales (Australia), a large public research library charged with the care and continuing use of a documentary heritage. The first section provides background on the State Library, including history, collection, mission, and use. The second section describes library clients,…

This paper discusses finding the key to a new library in order to ensure its future, stressing the importance of alignment between strategy and people. The first section addresses management philosophy for renewal, including replacing the inflexible hierarchical pyramidal structure by a network organization with a service and competency management…

This paper discusses changes in technology in libraries over the last decade, beginning with an overview of the impact of databases, the Internet, and the World Wide Web on libraries. The integration of technology at Delft University of Technology (Netherlands) is described, including use of scanning technology, fax, and e-mail for document…

This paper discusses changes in information services at university libraries in Israel, focusing on the Technion - Israel Institute of Technology. Highlights include: combining the 20 departmental libraries at the Technion into one library system; efforts to build the status of the central library as the libraries' leader; the integrated library…