This paper focuses on the casual user's needs and problems in learning to search online retrieval systems. Such users are inclined to infrequent use, and are unlikely to have much interest or knowledge about the complexities of the system. The TRAINER program is designed to teach these users to search online, so that they may access information…

This paper presents a needs assessment project developed to establish drug-related services in a small black community. A literature review reveals the influence of social issues relevant to the population on research methodology, program planning, and social action. The convergent analysis approach used in the needs assessment is explained and…

Papers on official publications (government documents), automation, and electronic publishing, which were presented at the 1983 International Federation of Library Associations (IFLA) conference, include: (1) "The Automation of Documentation as It Relates to Official Publications and Its Importance in a Developing Country" by Ahmed…

An interlibrary loan telephone loop system operated by the Kansas City Regional Council for Higher Education libraries is briefly described. Chronological steps in establishing the loop are delineated, and early problems are identified. Expansion of the loop and special uses also are discussed. Conclusions about the operation and tips for others…