As our society moves increasingly from an era of affluence to one of scarcity, the evaluation and assessment of publicly supported services will become even more crucial and necessary to ensure that public resources are being expended in the most effective manner. Evaluation of library service effectiveness is defined in this paper in terms of…

Discusses current issues in measuring library effectiveness, including rapid technological changes and increasing obsolescence in librarians' competencies; increased pressure for accountability; tools to help libraries become what they determine they should be rather than conforming to national standards; and how to determine the validity and…

This paper opens with a brief description of three administrative options for implementing bibliographic instruction programs for college level students: (1) composition instructors teach their students research methods without working with librarians; (2) librarians offer separate library skills courses to the general student body; and (3)…