This document consists largely of paper versions of the transparencies used by the author to give his conference paper on Total Quality Management (TQM) in the college and university setting. An introduction lists a series of definitional phrases, a list of what TQM is not, and 11 fundamental principles describing what TQM is. The three major…

This paper describes the application of a Total Quality Management strategy called Plan-Do-Check-Act (PDCA) to the projects and activities of an institutional research office at the Virginia Polytechnic Institute and State University. PDCA is a cycle designed to facilitate incremental continual improvement through change. The specific steps are…

A process of reviewing teacher-made tests was developed to implement the court-approved subplan for a "procedure for continual quality control checks on teacher-constructed tests." The implementation process includes six steps: (1) distribution to teachers of Resource Materials Excerpted from Classroom Test Skills - a package to increase…

In order for schools and community agencies to develop the capacity to support persons with severe patterns of problem behaviors in typical community settings, they need to be knowledgeable about recent behavioral advances and have processes in place for implementation of these advances. This need creates a new challenge for inservice training of…

A Total Quality Management team was formed at Oregon State University to improve the quality of student information publications. The team studied the critical process in detail, identified "customers" of student information publications, defined information to be solicited from the customers, interviewed them, and gathered data for…

In an internationally competitive training environment, implementation of Total Quality Management (TQM) in vocational education can provide a comparative advantage in preparing the type of work force required for micro and macro economic reforms. The concept of TQM can be used as a management tool to improve the standards of vocational training.…

This study looked at how Total Quality Management (TQM) is being adopted in institutions of higher education. A questionnaire was developed seeking information on: (1) leadership of the TQM movement and timing of events; (2) the training, educating, and informing of employees; (3) specific areas using TQM and the specific statistical tools being…

This paper reports on the Royal Melbourne Institute of Technology (RMIT) University's adoption of an approach to training packages that equally values the learning journey of its students with the training outcomes. The paper looks at the essential educational design issues, including underpinning knowledge, building generic capabilities, graded…

Two separate sets of minimum standards designed to guide the evaluation of bilingual projects are proposed. The first set relates to the process in which the evaluation activities are conducted. They include: validity of assessment procedures, validity and reliability of evaluation instruments, representativeness of findings, use of procedures for…

Distance education has developed into a variety of correspondence courses, covering a wide range of subject matter. Distance education systems operate on all continents, at levels from primary to university and through the nonformal and vocational. The variation selected must meet a given need and be appropriate to available resources. Many…

This case study examined the unsuccessful efforts of the University of Maine's (UM) president, Frederick Hutchinson, to "downsize" that institution begun in 1993. It focuses on reasons for the failure of Hutchinson to persuade the faculty to accept his vision. The study used a combination of Michael Hammer and James Champy's list of…

A study evaluated the effects of an innovative parent involvement model. Nine school systems in Indiana were selected by the funding agency to use the Transparent School Model, which uses computer-based voice messaging technology to allow teachers and parents to exchange information with the efficiency and convenience of time displacement. At the…

This white paper outlines a proposed framework for post-16 learning in England. Chapter 1 discusses the principles underpinning the new policy, which are as follows: investing in learning to benefit everyone; lifting barriers to learning; putting people first; sharing responsibility with employers, employees, and the community; achieving world…

The prospects for managing the tension between accountability and improvement in further and higher education (FHE) were examined through a literature review and a 5-year ethnographic study of a change management project at a higher education college in Wales. Special attention was paid to the following challenges facing FHE: globalization; the…