Basic design and implementation issues encountered in providing academic support systems are examined. "Academic support systems" describes the growing class of university computing that is being developed to integrate administrative computing environments. These systems may be typically characterized by the activities that center around…

The three principle elements of Total Quality Management (TQM) are a focus on customers; an attitude of continuous improvement of a system; and the involvement of everyone within an organization. At Delaware County Community College (DCCC) in Media, Pennsylvania, the first phase of implementing TQM focused on educating top management for the…

This document proposes methods by which the public purposes of postsecondary vocational education may be more effectively implemented. Part 1 reviews the public purposes of public vocational education (which are postulated as: to increase individuals' satisfaction at work; to increase the access to employment of underrepresented groups; and to…

One of the major tenets of Total Quality Management (TQM) is that organizations need to adopt a strong customer focus. At El Camino College (ECC) in Torrance, California, a matrix was developed to identify and describe ECC's direct and indirect internal and external customers. ECC then applied Quality Function Deployment (QFD), a strategic tool…

Beginning with a capsule history of United States education reform efforts and an examination of the American "myth" of the apolitical nature of education, this paper explores the political bases of education policy. Reviewing the literature on educational politics with a particular concern for recent curriculum reform efforts at the state level,…