In 2008, the United States' Institute for Museum and Library Services funded Project Leadership-in-Action (LIA) that included surveys of the technology integration practices of teacher librarian leaders with National Board Certification. Preliminary 2009 survey results suggested that the 295 respondents worked in well-resourced libraries with…

Research libraries are increasingly supplementing collection counts with perceptions of service quality as indices of status and productivity. The present study was undertaken to explore the reliability and validity of scores from the SERVQUAL measurement protocol (A. Parasuraman and others, 1991), which has previously been used in this type of…

Twenty per cent of 8400 questionnaires distributed in 1977 to a representative sampling of public libraries throughout Massachusetts were returned and analyzed. Those returned were entirely representative of the state's population and of the size of library services represented, although communities with the most "active" library…

This survey of online search service centers in Canada was conducted to provide data on these centers and, more specifically, on the characteristics of the human search intermediary; and to provide an accurate overall picture of online searching in Canada. The survey questionnaires were mailed to approximately 765 Canadian customers of seven…

This paper presents the view that information specialists and librarians do little to promote change in the status of the elderly in society, that the profession lacks determination and risk-taking even though it has the expertise to access information for social change. Controversy among information professionals regarding personalized service to…

Academic librarians report that use by increasingly large numbers of high school students is creating pressures in budgets, staff, and materials. Indications are that these demands will increase: students are increasingly sophisticated in their information needs; they are mobile; and school library media centers' collections have been weakened by…

This paper discusses performance measurement in the Blake Dawson Waldron (BDW) law firm, a partnership with five offices in Australia, as well as a number overseas. Three levels of performance measurement are described: (1) personal level--through annual performance appraisals; (2) team level--the annual team meeting; and (3) service…

This Delphi study examined what the role of an academic library will be and what skills an academic librarian will need in the year 2005. The study involved two rounds of questions and was conducted between December 1998 and April 1999. Responses were received from 23 experts in 10 countries. In the first round of the study, the experts were asked…

Papers on children's services, which were presented at the 1983 International Federation of Library Associations (IFLA) conference, include: (1) "Education and Training of Children's Librarians: An Investigation" by Eva Glistrup (Denmark), which presents preliminary results from a 1982 survey of institutions in 30 countries (30% response…

Automated circulation systems in libraries for the blind are described in this report of research conducted by the Subcommittee on Computerised Booklending of the Round Table on Libraries for the Blind (RTLB) of the International Federation of Library Associations (IFLA). Responses to the RTLB questionnaire from 12 libraries in 9 countries are…

A rural library project of the Intermountain Group, a network of four land-grant universities, eight local communities, and the state libraries in Wyoming, Utah, Colorado, and Montana, developed a Community Interest Inventory and solicited information on professional information needs from identified community groups who were users or potential…