Emergency response services are critical to public safety, with 9-1-1 call-takers playing a key role in ensuring timely and effective emergency operations. To ensure call-taking performance consistency, quality assurance is implemented to evaluate and refine call-takers' skillsets. However, traditional human-led evaluations struggle with high call…

Speech technology (automated speech recognition -- ASR and text-to-speech) offers great promise in the field of automated literacy and reading tutors for children. Students in third and fourth grades struggle with generating longer strings of text on a QWERTY keyboard because they still "hunt and peck" for AQ1 the letters and symbols…

The Alliance Library System (ALS) is one of 12 regional library systems in Illinois, providing a full spectrum of support services for 300 member libraries of all types (public, school, academic, and special) located in west central Illinois. This paper describes the process by which ALS implemented a voice/video/data network connecting their four…

"Intranets"--web sites written and used internally by organizations--are being developed as a means of enhancing communication, improving productivity, and reducing costs. The University Library at the University of Nebraska at Omaha is in the early stages of developing an Intranet. Considerations that led the library to establish an…

Serving as liaison librarians at the department level, the authors discuss strategies for integrating library and online resources with the curriculum. Examples of technology-based capabilities range from current awareness services, e-reserves, and journal finding applications to smart linking functions that can be built into library catalogs,…

Advances in computers and information technology have created huge potentials for cataloging staff to increase efficiency and accuracy, reorganize the work force, change the workflow, streamline costs, and provide better services to patrons. Based on the practices at the University of Nebraska-Lincoln (UNL), this paper discusses what a librarian…

This paper discusses changes in technology in libraries over the last decade, beginning with an overview of the impact of databases, the Internet, and the World Wide Web on libraries. The integration of technology at Delft University of Technology (Netherlands) is described, including use of scanning technology, fax, and e-mail for document…

This paper describes the creation of an automated network of museum libraries in Spain. The only way in which the specialized libraries in the world today can continue to be active and to offer valid information is to automate the service they offer, and create network libraries with cooperative plans. The network can be configured with different…