School districts in Texas have used the same grievance procedure for approximately 20 years. In response to general dissatisfaction throughout the Socorro Independent School District (SISD) in El Paso, Texas, the district developed a new, user-friendly grievance procedure. This paper describes the use of peer mediation and arbitration to resolve conflicts among employees, students, and parents in the Socorro Independent School District. The new policy covers grievances between employees, between students/parents and teachers, and between students/parents and SISD employees. The paper describes the former grievance procedure, discusses the genesis of the new conflict-resolution policy and its components, and highlights outcomes of the new policy. Within the 10-month period after initiation of the new policy, 6 of the 15 complaints filed by district employees were resolved at the initial meeting of the 2 parties. One parent-versus-employee complaint was resolved through mediation by the arbitrator, and there were no student/parent grade or grade-level challenges. The policy is said to be successful because it is user friendly and utilizes district employees to resolve conflicts. (LMI)