In recent years, schools, municipalities, and universities have made increasing use of educational technologists (edtechs) to support teaching staff in the delivery of technology-based courses in face-to-face, blended, or purely online formats. This paper is a case study focusing on the types of training and support provision provided by three edtechs within the arts and humanities faculty of a large provincial university in southern Sweden. The edtechs also identify a number of obstacles in the way of developing Information and Communication Technology (ICT) and computer assisted language learning expertise among teaching staff. [For the complete proceedings, see ED600837.]